Official Rolet Document

Rolet's Privacy Policy – How We Protect the Personal Data of Malaysian Players

At rolet, your privacy is not merely a legal obligation — it is a core value we uphold every day. This document clearly and transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: January 2026 Version 2.4 · English · PDPA Compliant
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Our Commitment to You

The Six Privacy Principles Underpinning rolet

Before reading the full policy below, here is a summary of rolet's core commitments on privacy and data protection for Malaysian players.

Enterprise-Grade Data Protection

All personal and financial information you provide to rolet is protected using 256-bit SSL encryption technology — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. There are no shortcuts when it comes to data security at rolet.

No Data Sales to Third Parties

Rolet does not sell, rent or disclose your personal data to any third party for marketing or commercial purposes. Your data belongs to you, and we only use it for purposes you have consented to or that are required by law.

Full PDPA 2010 Compliance

Rolet operates in full compliance with Malaysia's Personal Data Protection Act 2010. This means we have clear legal obligations in how we handle your data, and you have legally protected rights over your personal data.

Restricted Internal Data Access

Only rolet staff who require access to your data to perform their duties are permitted to view your information. All access is logged and monitored. We enforce a strict need-to-know principle across all internal rolet operations.

Full Control Over Your Data

As a rolet member, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data under certain circumstances, and withdraw any consent you have previously given. All such requests can be submitted via email.

Clear Data Retention Periods

Rolet maintains clearly defined retention periods for each category of information. Data is never stored longer than necessary. Once an account is closed, operational data is deleted within the stipulated timeframe, except where retention is required for legal or tax purposes.

1

Introduction & Scope of This Policy

Welcome to rolet's Privacy Policy. This document transparently and clearly explains how the rolet platform (operated under the domain rolet.top) collects, processes, stores, protects, and in certain circumstances discloses your personal information when you use our services.

Rolet operates exclusively for the Malaysian market. All our privacy practices are designed with Malaysian legal requirements in mind, particularly the Personal Data Protection Act 2010 (PDPA) and its subsidiary regulations. In the event of any conflict between this policy and the provisions of the PDPA, the PDPA shall take precedence.

Consent: By registering an account on rolet, making a deposit, or using any of our services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, you should not use the rolet platform.

This Policy applies to all rolet platform users, including website visitors, registered members, and former members whose data remains in our systems for purposes permitted by law.


2

Personal Data We Collect

Rolet collects your personal data through several means: directly when you register or use the platform, automatically as you browse our website, and in some cases from trusted third-party sources. The following table summarises the data we collect:

Data Category Type of Information How It Is Collected
Identity Full name, date of birth, MyKad/passport number Account registration, KYC process
Contact Malaysian phone number, email address Account registration
Finance Payment methods (TNG, GrabPay, DuitNow, FPX), transaction history Deposit & withdrawal process
Technical IP address, device type, web browser, operating system Automatically collected during platform use
Games Betting history, games played, wins & losses Automatically during gaming activity
Communications Live chat records, support emails, feedback Interactions with the rolet team
Sensitive Data: rolet does not collect sensitive data such as health information, religious beliefs, or political views. Credit card numbers are not stored in rolet's systems — payments are processed directly through secure third-party payment gateways.

For the KYC (Know Your Customer) process, rolet may request a copy of your identity document, such as a MyKad or Malaysian passport. These documents are stored securely and accessed only by authorised members of rolet's compliance team.


3

How Rolet Uses Your Data

Rolet uses your personal data only for legitimate purposes that are necessary to operate this platform's services. We will not process your data for any other purpose without first obtaining your consent. The primary purposes for data processing at rolet are:

  • Account Management: Registering, verifying and managing your rolet account, including the login process and account security
  • Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals to your account
  • Gaming Service Provision: Enabling you to play slots, Live Casino, lottery, virtual sports, Sports Betting, cricket, and all other games on rolet
  • Legal Compliance: Fulfilling legal obligations, including AML, KYC, tax requirements, and reporting to relevant authorities in Malaysia when required
  • Fraud Prevention: Detecting and preventing fraud, money laundering, platform abuse, and unauthorised access
  • Customer Support: Answering enquiries, resolving issues and providing support via live chat and email
  • Platform Improvements: Analysing usage patterns to improve the user experience, technical performance, and game selection on rolet
  • Marketing Communications (with consent): Sending information about promotions, bonuses, and special offers from rolet — only where you have given consent to receive such communications

Every instance of data processing at rolet is based on at least one valid legal ground: whether that is your consent, contractual necessity (to deliver the services you have requested), a legal obligation, or rolet's legitimate interests that do not override your fundamental rights and interests.


4

Data Sharing & Disclosure

Rolet does not sell, rent, or disclose your personal data to third parties for their own marketing or commercial purposes. This is a non-negotiable principle. That said, in the course of operating the platform, rolet may need to share your data with a limited set of third-party categories as outlined below:

  • Payment Processors: Payment gateways for Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive only the transaction information necessary to process your deposits and withdrawals. They receive no more data than is required to process each transaction.
  • Game Service Providers: Game providers such as Evolution Gaming, Pragmatic Play, and others receive the technical data required to run your game sessions. They are bound by strict data confidentiality agreements with rolet.
  • Legal Authorities: rolet is legally required to disclose information to Malaysian authorities (such as the PDRM or LHDN) when a valid court order or legal obligation exists. We will notify you upon receiving such a request, unless prohibited from doing so by law.
  • Technical Service Provider: Hosting companies, analytics services and technical support providers that help operate the rolet platform may process your data as data processors on rolet's behalf, under strict data protection agreements.
Important Reminder: All third parties that receive your data from rolet are required to uphold data protection standards that are equivalent to or exceed those set out in this Privacy Policy. rolet takes responsibility for ensuring these third parties handle your data with care.

5

Rolet's Data Security Measures

Rolet continuously invests in security technologies and procedures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The key security measures we have implemented include:

  • 256-bit SSL Encryption: All communications between your web browser and rolet's servers are encrypted using TLS 1.3 with AES-256 encryption. This means all data you send and receive is completely unreadable to any third party.
  • Two-Factor Authentication (2FA): rolet offers and actively encourages the use of 2FA for all accounts. Once enabled, you will be required to enter an additional verification code alongside your password when logging in.
  • 24/7 Security Monitoring: Rolet's systems are continuously monitored by our security team to detect any suspicious activity, unauthorised access attempts or anomalies in usage patterns.
  • Secure Password Storage: Your password is not stored in plain text. rolet uses a robust hashing function with salt to store passwords — meaning that even if our systems were compromised, your password cannot be recovered.
  • Regular Security Audits: rolet conducts regular penetration testing and security audits by independent security firms to identify and address vulnerabilities before they can be exploited.
  • Internal Access Controls: Access to user data within rolet's systems is governed by the principle of least privilege — each staff member can only access the data necessary to perform their specific role.
Shared Responsibility: While rolet takes every possible measure to protect your account, you also play an important role. Use a strong, unique password for your rolet account, enable 2FA, never share your login credentials with anyone, and contact us immediately if you suspect your account has been compromised.

6

Data Retention Period

Rolet does not retain your personal data for longer than is necessary for the purpose for which it was collected. Retention periods vary depending on the type of data and applicable legal requirements:

Data Type Retention Period Reason
Active account data For the duration of active account Service operational requirements
Financial transaction history 7 years after the transaction Malaysian tax legal requirements
KYC records & identity documents 5 years after account closure AML compliance requirements
Game logs & betting records 3 years Audit & dispute resolution
Support communication records 2 years Analytics & service improvement
Technical log data & IP 90 days Security & fraud detection
Marketing data (with consent) Until consent is withdrawn Rolet promotional communications

Once the retention period has expired, rolet will securely delete or destroy data using methods that ensure it cannot be recovered. For data stored in physical format (such as printed copies of KYC documents), secure physical destruction will be applied.


7

Your Rights as a rolet User

Under Malaysia's PDPA 2010 and the privacy principles upheld by rolet, you have the following rights regarding your personal data. All requests relating to these rights can be submitted via email to support@rolet.top:

Right of Access

You have the right to request a copy of all personal data that rolet holds about you. We will process this request within 21 business days.

Right to Rectification

If your personal data held in rolet's systems is inaccurate or incomplete, you have the right to request the necessary corrections or updates.

Right to Erasure

Under certain circumstances, you may request that rolet delete your personal data — subject to any legal obligations to retain specific data.

Right to Object

You have the right to object to the processing of your data for specific purposes such as direct marketing. rolet will action such objections immediately.

Right to Data Portability

You have the right to receive the personal data you have provided to rolet in a machine-readable format for transfer to another platform.

Right to Withdraw Consent

Where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out prior to the withdrawal.

How to Submit a Request: Send an email to support@rolet.top with the subject line "Data Privacy Rights Request", including your full name, rolet account number, and a clear description of your request. rolet will acknowledge receipt within 3 business days and resolve the request within 21 business days.

8

Cookies & Tracking Technologies

The rolet website uses cookies and similar tracking technologies to enhance your experience, analyse how the platform is used and ensure the security of your account. The following are the types of cookies we use:

Cookie Types Purpose Duration Status
Required Login sessions, account security, core rolet platform functionality Session / 30 days Mandatory
Analytics Understanding how players use rolet, the most visited pages, and time spent on the site 2 years Optional
Preferences Saving your language settings, game preferences and display options on rolet 1 year Optional

Required cookies cannot be disabled as they are essential to the core functionality of the rolet platform, including account security and session processing. For analytics and preference cookies, you can manage your cookie settings through the cookie settings panel available at the bottom of the rolet website or via your web browser settings.

In addition to cookies, rolet also uses technologies such as web beacons in marketing emails (where you have agreed to receive them) to determine whether emails are opened and links are clicked. You can disable this by selecting "unsubscribe" on any marketing email from rolet.


9

Children's Data & Age Restrictions

Rolet is a platform restricted to individuals aged 21 and above only. It is not designed for, nor does it accept registrations from, minors under the age of 21. This is an absolute requirement with no exceptions.

Children's Policy: rolet does not knowingly collect personal data from individuals under the age of 21. Should we discover that data belonging to a minor has been collected without proper age verification, we will promptly delete that data and close the associated account. If you believe someone underage has registered on rolet, please contact us immediately at support@rolet.top.

Rolet employs multiple mechanisms to verify player age, including Malaysian phone number verification, a KYC process with identity documents, and ongoing monitoring for signs that an account may belong to someone under 21. Child protection is an uncompromising priority for rolet.


10

Amendments to This Privacy Policy

Rolet may update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we operate. The latest version of this policy will always be available on this page with a clear last-updated date.

When there are material changes to this Privacy Policy that significantly affect how we process your data, rolet will provide advance notice through:

  • In-platform notifications when you log in to your rolet account
  • Email to your registered email address at least 14 days before the changes take effect
  • Updates to this page with a clear effective date

Your continued use of the rolet platform after the effective date of any changes to this Privacy Policy will be considered acceptance of those changes. If you do not agree with the changes made, you have the right to close your account and withdraw your balance before the new policy takes effect.


11

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how rolet handles your personal data, we encourage you to reach out to us directly. We are committed to addressing all privacy matters seriously and thoroughly.

  • Privacy Email: support@rolet.top (subject: Data Privacy Enquiry)
  • Live Chat: Available on the rolet platform 24 hours a day, 7 days a week
  • Response Time: Acknowledged within 24 hours, resolved within 21 business days
Complaints to the Relevant Authority: If you are not satisfied with how rolet has handled your privacy request after we have attempted to resolve it, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory body for the PDPA in this country.

This Privacy Policy was last updated in January 2026. Version 2.4 supersedes all previous versions. In the event of any conflict between the Bahasa Malaysia version and any other translation, the Bahasa Malaysia version shall prevail.

Frequently Asked Questions

Frequently Asked Questions About Privacy at Rolet

No, rolet does not store or share your full payment method details — such as bank account information or e-wallet credentials — with any third party. When you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX, you are redirected to that provider's secure payment gateway, which handles the transaction directly. rolet only receives confirmation of whether the transaction was successful or not, along with the transaction amount — never your full financial account details.

You may request deletion of your data after closing your account; however, rolet is legally required to retain certain data for specified periods. For example, financial transaction records must be kept for 7 years for Malaysian tax purposes, and KYC records must be retained for 5 years for AML compliance. This data cannot be deleted early without breaching our legal obligations. That said, data not subject to statutory retention requirements — such as gameplay history and technical data — can be deleted upon your request. Contact support@rolet.top for further details.

In the event of a merger, acquisition, or sale of rolet's assets, member personal data may be transferred to the new entity. However, that new entity will be required to comply with this Privacy Policy or provide you with notice of any changes to how your data is handled. You will be informed via email or in-platform notification before your data is transferred to any new entity, and you will be given the option to close your account and withdraw your balance if you do not agree to the transfer.

rolet has a comprehensive data breach incident response procedure in place. In the event of a data breach that may affect the rights and freedoms of members, rolet will: (1) Immediately contain the breach and identify its scope and root cause. (2) Notify affected members within a reasonable timeframe via email and in-platform notifications, including details of the data involved and steps you can take to protect yourself. (3) Report to Malaysia's Department of Personal Data Protection (JPDP) in accordance with legal requirements. (4) Implement remedial measures to prevent a similar incident from recurring. Transparency is our commitment in situations such as this.

Yes, you can opt out of marketing emails from rolet at any time. There are a few ways to do this: (1) Click the "Unsubscribe" link found at the bottom of any marketing email from rolet — this is the quickest method. (2) Log in to your rolet account, go to account settings, and disable the marketing communications preference. (3) Contact rolet's support team via live chat or email support@rolet.top and request to be removed from the marketing email list. Such requests will be processed within 48 hours. Please note that opting out of marketing emails will not stop essential operational emails such as transaction confirmations and account updates required for the service.
Privacy Assured, Safe Gaming

Your Data Is Safe at Rolet – Register with Complete Confidence Today

Rolet is built with privacy as a priority — not an afterthought. 256-bit SSL encryption, full PDPA compliance, no data sales and complete control in your hands. Join over 500,000 Malaysian players gaming safely and with peace of mind at rolet. A welcome bonus of up to RM888 is waiting for you.

By registering, you agree to our Terms & Conditions and this Privacy Policy. Please play with responsibly. For users aged 21 and above only.

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